It seems like ages since I’ve had the time to blog about Hyperic. Some is due to the addition of the far more eloquent and far more entertaining Jeremy Hogan as the voice of our community. But more it seems that growth is ironically reducing my capacity to cover all the new topics. I was reminded today of this as Roberto Galoppini covered our expanded European presence. I realized we haven’t even blogged about it to our own community! So here goes, catching you up to speed:

At the beginning of this month, Hyperic formalized its European presence. Until now, we’ve had two European community managers, and dedicated sales and support staff here in the US working long hours. However, we now have a new Technical Account Manager, Nevenka Bierny, who will be leading our pre- and post-sales customer support in Europe. Finally, some feet on the street local technical support for customers and prospects alike. She is based in the UK out of our new Regional EMEA Headquarters - complete with a local number:

Communications House
26 York Street
London, UK
W1U 6PZ
Phone: + 44 0207-788-7440

It doesn’t stop there though! We’ve been busy adding a litany of new reseller and OEM partners with a focus on the european markets. The reasoning is that we need to accelerate local presence in Europe to match demand, and strong partnerships are the most effective way to get good people in place quickly. One announcement was our partnership with Dalet, who built a really cool broadcast industry vertical monitoring and management solution using Hyperic as the core.

Europe is a big focus - we’ve been saying that since the beginning of the year. We have about 60% of our user activity there, and we haven’t been ignoring them in the slightest. There’s more achievement there to come! Stay tuned in the next couple weeks as we shine up a couple more similarly cool announcements!