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      By integrating business management features with its robust application infrastructure and systems management solution, Hyperic has provided functionality previously only available through larger, more expensive platforms

Steve Brasen
IT Industry Analyst
at Enterprise Management Associates (EMA)

 

Monitoring Leadership—From the Data Center to the Corner Office

The release of Hyperic IQ expands Hyperic's Web application performance management and monitoring leadership by providing rich operations reporting functionality to technology executives and the rest of the business. For the first time, Hyperic IQ puts IT and the business on the same page.

“For companies who are dependent on web technologies, access to datacenter and application performance metrics is a critical strategic weapon that should not be limited to the IT and operations teams. Service level interruptions or downtime can have serious implications to a company's bottom line. With Hyperic Operations IQ, our customers can see everything that’s happening in their datacenters at every level of the stack. They’ll be able to make better and timelier decisions to support their customers and strengthen their businesses.”

Javier Soltero, CEO, Hyperic

Hyperic IQ

Hyperic is the clear leader when it comes to collecting IT and web operations metrics. If it happens in your infrastructure Hyperic HQ Enterprise will collect it. Hyperic’s new IQ platform applies intelligence to your IT and web operations data and allows users to measure performance against service level commitments and deliver reports right to the inbox. The same metrics that IT and web operations teams use to manage and monitor the entire technology stack is transformed into systems intelligence that business users can use to analyze, evaluate, plan, and make strategic decisions.

Report on Any Metrics, Any Resources, Any Data Center

Hyperic IQ provides comprehensive and flexible access to operations data. Present performance history and analysis in whatever way meets your needs or those of the business. Hyperic IQ supports a variety of chart types, including gauges, multi-metric line charts, bar graphs, and stacked charts. This flexibility helps you analyze and communicate using powerful visualization tools. Deliver any report in the format that makes the data most useable, whether PDF, Excel, Rich Text Format, comma-separated values, or Flash.

Report on Compliance to Service Level Commitments

Use Hyperic IQ to analyze and report on metrics that measure results against service level objectives, so you can make decisions and set priorities in the context of planned and actual service levels. Availability gauges for resource groups make service level issues blindingly obvious; from there you can drill-down to uptime/downtime reports to analyze problem resources.

Spend Your Time Producing Results Instead of Reporting Them

Spend less time reporting on what you do and more time managing your infrastructure. Hyperic IQ gives the business easy access to performance and service level data, so the operations team can concentrate on management and monitoring. Hyperic IQ’s built-in reports provide immediate value out-of-the-box. For unique reporting needs, the Ad Hoc Editor allows any user to build reports from scratch with a friendly drag and drop interface that hides database complexity.

“The combination of the world's most widely used business intelligence software with the technology leader in systems management creates an industry first - Systems Intelligence Platform. This is a major innovation, and one that is sure to gain immediate traction.”

Nick Halsey, VP of Marketing, Jaspersoft

Systems Intelligence that’s Easy to Access and Easy to Use

With Hyperic IQ, you can keep stake-holders inside and outside of IT informed, and up-to-date. Hyperic IQ considers the convenience of the information consumer: a user doesn’t have to take the scenic route to accomplish a goal.

  • Business managers can run reports and queries from the Hyperic IQ user interface, and drill-down to detailed indicator and monitoring pages, as appropriate.
  • Executives checking email on a BlackBerry will see the latest weekly, monthly, or quarterly roll-up reports delivered right on schedule.

Keep your systems intelligence as secure as it is transparent.

You want to be able to publish anything. That doesn’t mean sharing everything with everybody. Hyperic IQ provides authorization and access control at the user, resource, and report level.

Hyperic IQ Answers Your Toughest Questions

Hyperic IQ gives you visibility and insight into your IT and web operations functions in terms of business requirements, goals, and initiatives, and helps you analyze results so you can optimize and improve. Use IQ when you need to know:

  • Do we have excess capacity in our virtualized server environments?
  • What non-virtualized servers fit our model for virtualization candidates?
  • Are our hardware and network device vendors meeting their committed SLA's?
  • How long does it take us to respond to critical operation alarms? How does time-to-resolution vary across our portfolio of services? What type of alarms are we slowest to resolve?
  • How are we doing year-to-date meeting service level commitments with our biggest customers?
  • How does the availability of the shopping cart application in North America, the EU, and APAC compare?
  • How has performance changed since we made the database upgrade?
  • We use a dozen different app servers across the infrastructure. Rank them by cost of support, and by how many of each we use.
  • Our biggest customer in Europe says our service levels have declined. Does our data support that?
  • Has the ITIL initiative made a difference in availability?
  • There’s been a steady increase in support cases volume for two out of 50 of the services we host. What do they have in common?

Get the Answers with Hyperic IQ