Company

Second Largest Social Network Deploys Hyperic HQ for Systems Management

hi5 selects Hyperic HQ to Ensure Availability Across more than 9,000 Heterogenous IT Resources

San Francisco, CA – June 18, 2007 – Hyperic Inc., the leader in multi-platform, open source systems management, today announced that hi5, the second largest social network in the world, has deployed Hyperic HQ 3.0 to manage and monitor its fast-growing IT infrastructure.

hi5 is a global social networking site where more than 60 million members stay in touch with friends, meet new people, create and explore content. Since launching in 2004, the company has become one of the fastest growing social networks, and the 10th most highly-trafficked website in the world*. With 4.5 million unique visitors and 200 million page views per day, constant uptime and high performance are critical for hi5's success.

In early 2006, as hi5's popularity skyrocketed, the company's IT administrators struggled to keep up as they scaled the site to support thousands of new users each day. The potential for downtime and performance issues grew alongside IT complexity. The company turned to Hyperic to get ahead of problems before they occurred and improve system performance and availability.

"With our ad-based business model, even small performance issues can create a significant financial impact. Several of the management solutions we looked at were all the same, and we needed something customizable that could address our specific IT needs," said hi5 CTO, Akash Garg. "Hyperic was the standout. It had all the features we needed to more effectively manage our IT resources, minimize downtime and improve overall IT system performance."

The hi5 IT environment is heterogeneous and highly customized. It includes dozens of terabytes of customer data and media files stored across an array of PostgreSQL databases and an EXT3 file system. The Java-based hi5 application runs on hundreds of Resin application servers and Apache web servers, most of which run SuSE Linux. Across this heterogeneous environment, Hyperic manages over 9000 distinct resources and collects more than 11,000 management metrics per minute.

"As one of the fastest growing sites on the Web, hi5 is among a new breed of online services companies presenting entirely new management problems to the industry," said Hyperic CEO Javier Soltero. "Hyperic was purpose-built to help companies like hi5 scale from one to 100 million users without stressing their systems—or their systems administrators."

Prior to Hyperic, Hi5 had been using a combination of Big Brother and Nagios to monitor its systems. These products lacked the historical perspective hi5 needed, and without the ability to trend performance, hi5 couldn't keep pace and risked costly outages.

Immediately upon deployment, Hyperic HQ generated results:

Hyperic HQ monitored both Resin and PostgreSQL natively – two key technologies for hi5 that Big Brother did not recognize.
Using Hyperic, hi5's IT team could watch performance heuristics over time and use this information to pinpoint the genesis of a problem.
Hyperic's extensible architecture helped the hi5 team to better manage performance by enabling it to correlate performance with spikes in user traffic as well as things like file downloads of the hottest new tunes or raciest new video.

Since deploying Hyperic, hi5's infrastructure has tripled in size due to increased popularity and additional functionality. The company plans to continue working with Hyperic to help it keep pace with this accelerating growth.

About Hyperic Inc.

Hyperic provides open source systems monitoring and management software that reduces the workload for operations teams at the world’s biggest web companies, including Microsoft, CNET Networks, hi5 Networks, Contegix, Rackspace’s Mosso, and more.

Its award-winning Hyperic HQ software auto-discovers and updates asset inventory and allows operations teams to perform cross-platform monitoring, diagnostics and control from a remote, web-based console, helping them more quickly pinpoint, correct, and prevent problems at every major layer—including hardware, networks, virtualization and applications.

Founded in 2004 and headquartered in San Francisco, California, Hyperic is a private company funded by Accel Partners and Benchmark Capital.

CloudStatus Provides Free, Real-Time Performance Information for Amazon Web Services

Velocity Conference—San Francisco, Calif.—June 23, 2008 – Open source web infrastructure management provider Hyperic Inc., (Velocity Booth #6), today launched the beta of Hyperic CloudStatus, the first service to provide an independent view of the health and performance of the most popular cloud on the Internet, Amazon Web Services (AWS). The new service gives businesses that use the cloud the perspective they need to determine the cause of performance changes in their cloud-based web applications. CloudStatus beta is a free service built on the Hyperic HQ management platform and will expand to include additional cloud providers this summer.