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Hyperic HQ Enterprise — Enterprise Systems Management for Web Infrastructure

Hyperic HQ Enterprise is the leader in systems management software designed specifi­cally for today's complex web infrastructure operating efficiently at scale. Its unique ability to automatically discover, integrate and manage new technologies enables companies to more easily and effectively maintain their business critical services. Hyperic HQ Enterprise's multi-platform approach to monitoring and management helps pinpoint, correct, and prevent problems at every major layer, including hardware, networks, virtualization, and applications.

Commercially available by download directly from Hyperic, HQ Enterprise comes with our Gold Support package which includes business hours support or can be upgraded to our Diamond Support package for 24x7 support.

Incorporating all the functionality from Hyperic HQ, Hyperic HQ Enterprise includes a full feature set of security, automation and control designed to help enterprises achieve operational efficiency, including:

Role-based access control for managing user permissions and visibility.

  • Provides the organization efficiency and security
  • Users can focus on monitoring/fixing what they are supposed to or what they specialize in

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Global alert templates allow users to create alert definitions one time and apply across large resource groups.

  • Streamlines alert definition tasks, making the team more flexible to changing alerting policies and also ensuring consistency

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Enterprise alerting includes multi-conditional, recovery alerts, as well as role-based and group-based alerting

  • Multi-conditional alert definitions allow multiple AND/OR conditions to create fewer, more specific alert notifications
    • Helps administrators focus on real problems rather than false alerts
  • Recovery alerts automatically marks your alert as fixed when conditions return to normal
    • Helps automatically trim your list of open alerts for investigation
  • Group based alerting aggregates alert conditions across a group of resources
    • Aggregate group performance helps identify what could start to impact user experience
    • Replaces individual alerts on every server, where each alert would leave the admin wondering if it was really affecting his website performance
  • Role based alerting delivers alert notifications to all users listed within a role
    • Helps funnel the right alerts to the right person to fix it

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Follow the sun alerting notifies users based on time of day and user's scheduled availability.

  • Helps teams provide round-the-clock support
  • Provides focus on who is responsible for each management activity

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Scheduled control automates maintenance activities and conditional responses to alerts.

  • Allows for control actions that can be run ad-hoc, or actions that need to be scheduled.
  • Clears the way for IT to focus on fixing specific problems rather than fighting fires to keep the server alive

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Smart Trend base-lining automates metric analysis to flag deviations from normal performance.

  • Automation enables fast problem identification
  • Determines if a server is performing irregularly from its benchmarked performance
  • Helps customize alerts based on what is normal for the users specific deployment
  • Aids in automating thresholds with real usage data.

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Enterprise reporting provides access to pre-built reports.

  • Provides management analysis of performance and service level activity
  • A communication vehicle with management and others to determine the aggregate performance of the IT environment

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External authentication with LDAP, Kerberos or Active Directory.

  • Helps organizations manage access of users to systems ensuring that HQ meets their security needs and authentication policies

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High availability provides critical redundancy services to ensure continuous systems management.

  • Allows multiple HQ Servers to assume workload for one another in the event of a downed server
  • Ensures that the HQ server meets High Availability requirements, providing round the clock monitoring for business-critical services.

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