Application and Infrastructure Availability

For web-based businesses, just being there is pretty important.

You only get one chance to make a first impression. Your web applications are a proxy for your enterprise, your sales organization, your support team, and your products. If you're not home when the customer knocks, you lose: a sale, a potential customer, credibility, goodwill. There are no second chances on the web: when you're not available, someone else is—your competitors are a click away. So, how do you increase availability? Reduce the frequency of failure and the time it takes to recovery from it. HQ can help:

Be the first to know: In a perfect world, everything works, all the time. Visitor traffic magically distributes itself across the nine nines of your 24x7 web operation – nary a spike in sight. Yeah. In the real world, the best you can do keep your finger on the pulse of your infrastructure every minute of every day. You can't solve a problem you don't know about, and the sooner you're on it, the sooner you'll solve it. HQ's availability monitoring is broad, deep, and raring to go. Out of the box, HQ measures the availability of over 75 products, exposing availability issues at multiple levels: the operating system, the JVM, the application container, the web server, the database, and the messaging tier.

React in real-time: Downtime costs increase exponentially over time—the trend is up and to the right as the impact reverberates in a not nice way. Prevention may be nine tenths of the cure, but once you've got a problem, the calculus changes—your only hope is to solve it, and solve it fast. HQ's sophisticated and flexible alerting capabilities allow you to implement immediate response protocols to limit damage and reduce mean time to repair.

Anticipate availability problems: The best offense is a good defense. Availability problems are generally not an act of God – most are predictable, but only if you try. With HQ you can alert not just on actual failures but on the subtle (or not) indicators of impending doom. You want to spend more time preventing problems and less time solving them. It's up to you to provide knowledge and judgment, but HQ helps you get there: warts and all, HQ will tell you things about your infrastructure you didn't even know you wanted to know.  The facts behind the hyperbole? HQ measures all the parameters of predictable availability problems: load, capacity, resource utilization, and predicts future availability based on historical data.