Support

Hyperic Support

Hyperic Support

Hyperic offers a full range of support options to meet your specific needs. Hyperic Technical Support Services provide direct access to our expert Support Engineers who are ready to assist you in the installation, deployment, and plug-in development for Hyperic.

Getting Help - Community Support

Hyperic is proud of its vibrant, growing community. Community support starts with a forum where IT professionals, open source and enterprise alike, share their experiences and expertise on systems management with Hyperic HQ and SIGAR. It also includes free access to our support portal, where all users can log bugs and enhancement requests. While we try to respond as quickly as possible, there is no guaranteed response time without a subscription.

Subscription Support

Hyperic provides subscription-based support for Hyperic HQ as well as Hyperic HQ Enterprise at various levels. Subscription support provides guaranteed response times and access to Hyperic Technical Support Services via email and phone.

Business Hours Support (Workdays 8a-6p)
Indemnification
Open Source Software (OSS)

Business Hours Support (Workdays 8a-6p)
Indemnification
OSS + HQ Enterprise features

24X7 "Always On" Support
Indemnification
OSS + HQ Enterprise features. Diamond gets the full works!!!

Contact sales for pricing by calling 1-888-4-HYPERIC or by using our contact us page.

Enterprise Updates

For Hyperic Enterprise customers, visit our download center to gain access to your latest Hyperic product updates.

Download Enterprise Product Updates (login required)

Onsite Support & Training

If you are interested in on-site installation support or training, please contact your sales representative by calling 1-888-4-HYPERIC or by using our contact us page.

See our Support Policy for scope of coverage and service level agreement information per subscription level.

Getting Started